FAQ: Percentage-Based Fees & Commissionable Products

Learn more about Commissionable Products in the Orchestra HubSpot here.

Frequently Asked Questions (FAQ)

Which method should I use?
Use Gross → Auto-Split for standard, single-rate commissions—it’s fastest and consistent. Use Manual for special structures (tiered/capped rates, multiple commissions on one buy) or when you already know exact Net and Fee amounts.

I typed 0.15 into the Fee Percent and nothing happened—why?
The Fee % field expects a whole number. Enter 15 (not 0.15). Edit the item and resave, or delete/re-add with the correct format.

My Gross line item “disappeared.” Where did it go?
The Gross line item should really only be used for the auto-split method. In this method, the workflow replaces Gross with Net + Fee line items after ~2 minutes. So the Gross line item disappearing is totally normal and expected.

The gross amount changed. How do I update the budget?
Either (1) edit the Net and Fee line items directly, or (2) delete them and re-add a Gross item with the new amount and percent to trigger a fresh split.

Do Net and Fee update automatically if I change the deal later?
No. After the split, there are no automatic updates. Make adjustments manually or re-run the split by re-adding Gross.

Can I mix methods on the same deal?
Sure, across different products (e.g., media via Gross → Auto-Split, another commissionable product via Manual). For any single product, use one method to keep the audit trail clear.

How does this affect reporting?
Forecasting and totals reflect the current line items on the deal. After the split, reports read from Net + Fee (the Gross placeholder is gone).

Besides Media, what else is commissionable?
Refer to the Commissionable Products view in the Product Library for the current list. If you’re unsure, ask your manager before adding items.